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InterAct researchers present findings at Academy of Management 2024 conference

From 9 – 13 August researchers from InterAct joined academic colleagues from across business, management, and social science at the Academy of Management’s 2024 Annual Meeting in Chicago, Illinois. At this conference, InterAct funded researchers had the opportunity to present the findings of several papers focused on the human challenges of digitalisation. These included:

Envisioning a Socially Sustainable Future in Digitally-Enabled Manufacturing

Presented by:

Janet Godsell (Loughborough Business School)

Co-authors:

Ahmet Onur Agca (Loughborough Business School)

Kamran Ali Chatha (Loughborough Business School)

How will digitalization impact the future of work in global manufacturing?

Presented by:

Carolina Marin-Cadavid (Strathclyde Business School)

Co-authors:

Colin Lindsay (Strathclyde Business School)

Jillian MacBryde (Strathclyde Business School)

Robert Stewart (Strathclyde Business School)

Envisioning digital change: A systematic review of the socio-technical tools literature

Presented by:

Hui Zhang (Sheffield University Management School)

Co-authors:

Carolyn Axtell (Sheffield University Management School)

Vladislav Grozev (Sheffield University Management School)

Karina Nielsen (Sheffield University Management School)

Is the emergence of coworking spaces indicative of a modern industrial organization leading to fostering skills development?

Presented by:

Philip R Tomlinson (University of Bath, School of Management)

Mariachiara Barzotto (University of Bath, School of Management)

Co-authors:

Felicia Fai (University of Bath, School of Management)

Sandrine Labory (University of Ferrara, Department of Economics)


Following these successful presentations, the InterAct Network was pleased to be able to welcome over 80 conference attendees as guests at a networking reception held at Giordano’s restaurant (Gold Coast/Magnificent Mile).

This event brought together a wide range of experts from the social sciences to engage with InterAct staff and learn more about the Network’s agenda of improving human-centric digitalisation in manufacturing.

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News

Made Smarter publishes ‘digital transformation roadmap’ for SME manufacturers

The Made Smarter programme has recently published a new ‘digital transformation roadmap’ to support SME manufacturers with the complex challenges of adopting new technology within their businesses.

Made Smarter was created following an industry-led review of how UK manufacturing industries could be supported to prosper through digital tools and innovation. It is comprised of two key elements; Made Smarter Adoption, which offers practical support and funding to assist businesses with implementing new technology, and Made Smarter Innovation which aims to use research to tackle the current and future challenges to successful digitalisation in UK manufacturing.

In their latest whitepaper, the Made Smarter team have highlighted the process of how they support SME manufacturers with digital transformation through grant funding and skills and leadership training programmes. The report showcases some of the hundreds of businesses who have benefitted from their intervention across the country.

The paper also includes features on several partner organisations such as Make UK, the Centre for People-Led Digitalisation (PLD) and InterAct. Find out more about how we, and others, are working with Made Smarter towards a common goal and access links to the best resources available to start your digital transformation journey today.  

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People Productivity Resilience Resources

Digital Transformation: A Made Smarter roadmap for SME manufacturers

Research overview

Are you running a UK manufacturing business and looking to embark on a digital transformation journey? If so, this free whitepaper is the perfect place to start.

Aimed at ambitious SMEs it acts as a guide, explaining the concepts of digitisation, digitalisation, digital transformation, and continuous improvement.

Made Smarter help manufacturers better understand and navigate current and future trends and make the case for how industrial digital technologies can solve problems and create growth opportunities.

This whitepaper explains the process of how we support SME manufacturers with digital transformation through grant funding and skills and leadership training programmes. It also showcases some of the hundreds of businesses who have benefitted from our intervention across the country.

Finally, hear from Made Smarter partner organisations such as Make UK, the Centre for People-Led Digitalisation (PLD) and InterAct on how they are working with Made Smarter towards a common goal and find links to the best resources available to get you started with digital transformation today.

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News

InterAct goes global with Singapore research mission

The InterAct team kicked off a series of InterAct Global research missions with a visit to Singapore at the end of June 2024. InterAct Global is expansion of the project, designed to bring insights from international manufacturing and technological innovation to the UK sector. This visit enabled the team to engage with the manufacturers, technology providers and support organisations that have driven Singapore’s industrial development.

InterAct is hoping to create both local and global impact by exchanging knowledge with international players in the worldwide manufacturing ecosystem. These missions will help to better understand the competitive advantages of other countries, learn from them, and exchange best practices and processes. Providing these insights to UK businesses and policymakers, the project aims to tackle the future challenges of digital transformation across three key areas: ecosystems, economies, and workplaces.

Singapore represents an interesting case study for innovation, with a strong track record of economic growth and clearly defined strategies for industrial development. The nation’s role as a hub for trade, finance and technology in the region demonstrates the potential benefits of a unified approach. The team had the chance to explore this in more depth through visits to various organisations and companies including:

InterAct had the chance to expand upon these visits and discussions with a full day workshop hosted at the ARTC, bringing together staff from various additional businesses, including M, Mitsubishi, Edwards and Kowa Skymech.

This engaging session offered participants the chance to hear from both InterAct Co-directors and A*STAR staff as they discussed:

  • Building the next-gen workforce: Professor Jillian MacBryde’s session highlighting the importance of talent acquisition, development, and reskilling to bridge the skills gap.
  • Digital transformation: Professor Janet Godsell’s talk shed light on creating efficient digital ecosystems within supply chains and manufacturing landscapes.
  • AI-powered future: Dr. Haiyue Zhu showcased cutting-edge AI-powered smart robotics and the transformative potential of automation.
  • Singapore’s decarbonisation roadmap: Daren Tan outlined Singapore’s ambitious plans for decarbonisation, addressing environmental challenges head-on.

Attendees also contributed to an extended shared understanding of the challenges and opportunities for the manufacturing sector through two workshops built around the approaches of the InterAct Future of Work and Future of Digital Manufacturing Ecosystems teams.

We want to thank all of our generous hosts and partners for the success of this mission, and look forward to bringing more insights from our further global engagement activities.

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People Resources

Flexible working and manufacturing

Research overview

Flexible working continues to increase, including for frontline workers, according to new data from the flexible working experts at social business Flexibility Works.

Did you know 67% of workers work flexibly, up from 61% last year and 46% before the pandemic? Now, 85% of workers either already work flexibly, or would like to.

The spotlight on flexible working is moving from hybrid for home workers to different types of flexibility that frontline workers, like those in manufacturing, can use to improve their work life balance and wellbeing, and deliver significant business benefits too.

You can download Flexibility Works’ Flex for Life 2024 report free to access:

  • Big picture flex: A short, need-to-know overview of what’s happening with flexible working in workplaces.
  • Business case for flexible working: Latest data evidence from employers and workers.
  • 7 Steps to flex: Data-driven guidance on how to get flexible working right, including in frontline industries.
  • Business stories: Examples of where flexibility is working well, including McAllister Litho Glasgow’s print factory.

The report is based on data from Scottish employers, workers and unemployed adults looking for work and is Scotland’s most comprehensive analysis of flexible working. The findings are similar to UK-wide studies.

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News

Future of the Economy team welcomes leading economist to discuss Industry 4.0

We hear a lot about the impact of Industry 4.0 in manufacturing, but it can be a complex and thorny issue to definitively explain. The term has become synonymous with smart manufacturing and the introduction of new digital technologies within the sector. Technologists talk about the Internet of Things (IoT), AI and machine learning, robotics or the power of cloud computing, but what does it all mean?

InterAct welcomed Dr. Olivér Kovács of the Ludovika University of Public Services, Budapest to an online session on 23rd May to share his insights on the 4th Industrial Revolution, how technological change can be accomplished and what key barriers to innovation remain.

Dr. Kovács is a Hungarian economist whose research embraces two fields:

  1. Sustainable development through the lens of complexity science (including structural change, techno-economic paradigm shifts, Industry 4.0, state fiscal sustainability and the theoretical and empirical issues of fiscal policy and fiscal consolidations)
  2. Innovation and innovation policy

He has been a member of public body of Hungarian Academy of Sciences since 2015 (Economics and Law Section of the Hungarian Academy of Sciences, Committee on World Economics and Development Studies), a member of the EuroMoney Expert Panel since 2010, and a member of the Darwin Club for Social Sciences which is equipped with the idea of applying evolutionary and complexity approaches to socio-economic phenomena.

Dr. Kovacs has published several books including:

  • Stability and Dynamism – Fundamentals of Innovative Fiscal Policy
  • Complexity Economics: Economic Governance, Science and Policy
  • Reversing the Great Suppression – Unleashing the Catalytic Public Sector for Innovation Dynamism

You can watch the full session on our YouTube channel.

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InterAct Blog

Lessons from COVID-19: three steps to building pandemic preparedness

The response to the COVID-19 pandemic demonstrated significant difficulties in producing vital healthcare equipment, including ventilators. As the probability of another virus outbreak is expected to reach 27% in the next decade, it is crucial to develop manufacturing capabilities for initiating emergency production with greater speed, efficiency, and cost-effectiveness. In this article, Nikolai Kazantsev from the Institute for Manufacturing (IfM) at the University of Cambridge suggests three steps to building pandemic preparedness. He draws on their recent study which offers insight into how UK manufacturers can navigate uncertain periods and contribute to critical public health initiatives.

Takeaways:
  • During a pandemic, it is necessary to reconfigure supply chains for emergency production.
  • Preparedness can be facilitated through three key steps:
    • Identifying products and components necessary to fulfil human needs.
    • Mapping manufacturing capabilities across supply chains for a potential response.
    • Developing an AI model to triage production options when the pandemic starts.
  • Government investment in pandemic preparedness will prevent delays, improve quality, and reduce recovery costs.
Preparing for future pandemics

The UK’s National Risk Register (2023) has identified a future pandemic as one of the five most probable catastrophic risks. Future pandemics could have critical negative impacts on human health, particularly cardiac and digestive health, with the potential to disrupt water and food systems. With the World Health Organization continuing to discuss the potential of unknown diseases of high contamination and mortality that can trigger a pandemic worldwide (a so-called ‘Disease X’), novel efforts are needed to prepare the manufacturing sector for future emergency production. 

Up to now, most of the focus on pandemic preparedness has been on developing vaccine technology platforms for future virus strains and antibiotics for bacteria, especially considering the threat of antimicrobial resistance. However, what has been neglected is the local manufacturing capabilities to produce the quantity and variety of supplies required to deal with pandemic impacts. These capabilities should be able to meet potential production needs and guarantee that every patient in need of medical equipment can access it even during the peak of a crisis.

Emergency product designs must be safe to use and fit for purpose rather than complex and stylish. It is also essential to learn how to triage existing manufacturing capabilities at the outset of any pandemic outbreak, considering quality, lead times, and production scale-up costs. Moreover, emergency production planning should consider the risks of individual factory disruption and related component scarcity. The aim is to facilitate the development of supply chains capable of responding to the likely or quasi-certain emergence of demand and fluctuations therein for emergency products beyond those previously produced within supply chains.

Case study: Emergency consortia across supply chains

Ventilator production in the UK during COVID-19 has produced much knowledge of scaling up emergency equipment. In March 2020, the Cabinet Office identified the urgent need to manufacture healthcare ventilators to support critically ill patients’ breathing functions. Working in collaboration with clinicians and the Medicines and Healthcare Products Regulatory Agency, they developed the specifications for the Rapidly Manufactured Ventilator System. Because no single company could handle the emergency production on its own, this could have been overcome only through consortium effort. Emergency consortia are networks ‘wider’ than existing supply chains, which aggregate various capabilities to respond to unmet demand during disruptions that have a broad resonance, such as pandemics. Consortia are built around the required product components (e.g. a bill of materials for ventilator production) and often include companies that are non-traditional to the medical industry, such as aerospace and automotive manufacturers, technology providers, manufacturers, and third-party logistics firms.

For example, ‘Ventilator Challenge UK’ (VC UK) consortium was an example of a massive achievement that produced in 12 weeks over half of all the ventilators made available to the NHS during the pandemic. Focused on a desire to save lives, VC UK led the way in digital innovation, leveraging technology such as a digital twin of the production process, simulation of production facilities, and the use of “augmented reality” glasses to train 3,500 assembly workers, all while adhering to strict social distancing measures. From VC UK’s success, one still has much to learn about how to plan emergency production faster, better, and cheaper in the eventuality of another pandemic. For example, as there was no approved emergency product design, the first 29 days of the project were spent on redesigning the similar product (anaesthesia machine) to meet the functionality and safety scale-up needs of the ventilator specification. Moreover, this redesign faced multiple bottlenecks at the component level that limited the pace of emergency production scale-up and required continuous constraint optimisation.

Building a process of future pandemic preparedness

Based on the case study, three steps for manufacturers have been suggested: (1) identifying products and components necessary to fulfil human needs; (2) mapping UK manufacturing capabilities across supply chains to deploy capacity for these products; (3) developing a tool to triage options when the pandemic starts.

  1. Production needs

According to the ‘Futures Wheel’ toolkit, recommended by the Government Office for Science, a pandemic is an example of an event that creates cascading causal effects. While a pandemic can take various forms, the population will need similar functions, such as preventing contamination (the direct consequences of that risk), supporting primary care (‘second order’) or sustaining critical human functions within intensive care (‘third order’ consequences). For example, first, second and third-order consequences of the pandemic risk bring the following production needs:

  1. Need to prevent contamination: PPE, water filters, sanitisers, and disinfectants.
  2. Need to support primary care: vaccines and antibiotic medicine. 
  3. Need to support intensive care: ventilators and other ICU equipment.

Design and production specialists/ physicians and hospital experts should confirm what equipment and designs will be needed in any epidemic affecting patients’ vital functions. However, it is not enough simply to identify emergency products. These products must be certified as fit-for-purpose during a future pandemic, ensuring safety and quality, and adaptability in the expectation of potential shortages. Paradoxically, the better 1st order emergency production (for preventing contamination), and 2nd order production (primary care), the less one would need (far more) complex 3rd order emergency production.

Moreover, building similar consequences after other risks from the National Risk Register and overlapping production needs can help prioritise production preparedness covering the greatest number of risks.

  • Manufacturing capabilities

A rapid roll-out of emergency products requires capabilities to deploy manufacturing capacity close to demand. Recent evidence from the US suggests that systematic investments in a combination of local inventories, manufacturing capacities, and capabilities produce the best response to the pandemic. Hence, the potential emergency products and their components should be mapped with the existing list of inventories, capacities, and manufacturing capabilities. That will facilitate simulations of demand for emergency equipment driven by potential pandemics and calculations of the number of emergency products manufactured to meet this (the lead time of ‘Ventilator Challenge UK’ production during COVID-19 was three months). For example, if there is a demand for 30,000 cardio stimulators – How quickly can this be satisfied locally, i.e., without reliance on imports? What would be the lead time/costs? The outcomes can be presented using technology such as the augmented reality platforms (industrial metaverse), to better interpret and explain these simulations.

To improve emergency production results, preparatory efforts must include identifying similar products and equipment, in addition to developing cross-disciplinary skills across large firms’ medical and engineering specialisms that may be reused for emergency production. Smaller firms must be supported in undergoing certification protocols to become regular suppliers to the NHS through their normal procurement framework.

  • Triage options

The future pandemic is expected to impact various parts of global supply chains, particularly in densely populated regions. Unfortunately, predicting which factories within supply chains will be disrupted and which components might become unavailable is impossible. However, under pandemic conditions, most companies, especially those in unaffected areas, are likely to be willing to help. As new manufacturing capabilities become available, efforts should focus on developing an adaptable AI model to align existing capabilities with risks and offer practical solutions to address supply chain bottlenecks for emergency production.

Such a model can base on the AI tools, which helps match production needs with manufacturing capabilities and can suggest new connections between components. By integrating manufacturing capabilities for emergency product, AI can help to infer real options across supply chains after the pandemic starts and arrange those considering costs, lead time, or carbon dioxide emission. For example, AI tool can suggest alternative inventories, factories, or even supply chains for the specified product design to deliver a scarce component, define the best response, and reduce the number of consortia working in parallel. For example, one can use stress testing, a method developed by David Simchi-Levi from the MIT Data Science Lab, to identify significant risks in a supply chain. This method helps find small but important component suppliers that may become bottlenecks in the supply chain when demand changes and it improves overall supply chain resilience.

Improving local manufacturing capabilities

While the COVID-19 experience suggests the rationale for running multiple teams in parallel to manage risks of non-delivery, an excessive number of teams working in parallel drains resources, overloads regulatory bodies, and increases recovery costs. As an alternative, the development of local manufacturing capabilities would make a significant difference in improving production resilience in the UK by enabling current supply chains to be reconfigured for human necessities. Moreover, with the advancement in AI, having an adaptable AI model capable of handling the triage at a state of readiness could be a powerful national asset.  It can demonstrate the production readiness for potential demand shocks, such as the future pandemic. Policymakers might test it using real industrial intervention, increasing confidence that the population will be safe.  

The UK Cabinet Office should consider updating resilience and innovation policies, considering the risks identified in the National Risk Register (2023), to formalise activating production consortia at the onset of the next pandemic and strengthen long-term supply chain resilience. These include: Responding to Emergencies, theNational Resilience Framework, the Resilience Capabilities Programme and the Supply Chain Resilience Framework.

What practical steps should manufacturers take to prepare?
  • Focus on ‘known unknowns’; identify where you fit in to support emergency production.
  • Register participation in the local resilience forums (LRFs) and consider extending business strategy with risk and resilience.
  • Enable regular stress testing of the supply chain, considering potential bottlenecks to production growth.

The IfM is currently working on developing elastic manufacturing systems for highly regulated sectors such as aerospace, automotive, and food. These industries have very strict regulations, which limit production agility. The goal is to support the operation of UK manufacturers under continual demand fluctuations.


If you would like to collaborate with the team regarding pandemic preparedness, please contact Dr. Nikolai Kazantsev — nk622@cam.ac.uk or IfM Engage (ifm-enquiries@eng.cam.ac.uk).

Acknowledgement: The article is devoted to the 4th anniversary of ‘Ventilator Challenge UK’ consortium. The author acknowledges Dick Elsy, CBE, the former Chief Executive Officer of the High Value Manufacturing Catapult (HVM Catapult), for feedback on the paper development, and the kind help and inspiration of Elizabeth Garnsey, Professor Emerita, IfM, University of Cambridge and the community of Clare Hall College. This work was supported by the UKRI Made Smarter Innovation Challenge and the Economic and Social Research Council via InterAct [Grant Reference ES/W007231/1]. Further, the first author acknowledges EPSRC funding, grant reference EP/T024429/1 via ‘Elastic Manufacturing systems – a platform for dynamic, resilient and cost-effective manufacturing services’.

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Productivity Resources

Process Oriented Holonic (PrOH) Modelling Methodology

A short video explaining the benefits of, and reasoning behind, the development of the PrOH Modelling methodology

Research overview

PrOH Modelling is a type of soft systems methodology that is used to enquire into and improve complex systemic organizational process problems. As a soft systems methodology PrOH Modelling emphasizes understanding, definition, consensus building and action taking to solve problems. It is particularly useful in processes that are dependent on lots of human activity and decision making, have a high degree of subjectivity and have numerous different stakeholders with diverse backgrounds and opinions. PrOH Modelling is best used in an action research or intervention based context where a researcher is an active participant in organizational strategy and operations and is able to maintain an independent and objective perspective.

The PrOH Modelling approach has been successfully applied in numerous manufacturing contexts including:

  • Improving leanness and productivity in automotive manufacturing
  • The challenges of digitalizing an aerospace supply chain
  • Upscaling supply chains for the manufacture of electric vehicles

The prohmodeller.org website exists for the community of PrOH Modellers. This includes those who wish to use it for academic research projects such as masters dissertation or doctoral theses, those who wish to use it for change projects in their own organizations, or in a consulting capacity in other organizations. We also welcome users to develop the method and share new case study examples with the community.

This research was conducted by Professor Ben Clegg and Dr. Krishna Balthu (Aston University). This work was supported by the UKRI Made Smarter Innovation Challenge and the Economic and Social Research Council via InterAct [Grant Reference ES/W007231/1].

For further discussions or to propose potential applications/collaborations, please contact Ben Clegg.

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News

InterAct joins Innovate UK’s Made Smarter Innovation Showcase

On the 5th June, Innovate UK’s Made Smarter Innovation Showcase took place at Smart Factory Expo.

For the past four years, Made Smarter Innovation Alley at Smart Factory Expo has been a key platform for connecting technology companies with manufacturers, however this year it had a strong focus on celebrating the incredible achievement of organisations the industrial challenge (ISCF) has supported.

The event was an opportunity for the dynamic display of cutting-edge companies and academic organisations. The showcase highlighted success stories where organisations have leveraged the Challenge’s support to become leaders in areas like carbon abatement, resilience, and productivity and people running through the heart of the Showcase.

Smart Factory Expo saw over 13,000 attendees across the 2 days who explored over 200 exhibitions. Made Smarter Innovation hosted over 30 organisations, including InterAct, on their stand.

Made Smarter Innovation supported a number of engaging talks across the Smart Factory Expo theatres:

InterAct also had the chance to showcase the latest animated videos from the ‘Insights from History’ project, highlighting the important lessons for innovators that can be drawn from past industrial revolutions. You can watch the full series on our YouTube channel.

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Productivity Resilience Resources

Industrial digital technologies for UK SME exporting manufacturers

Research overview

This research project examines the drivers, barriers, and performance outcomes of adopting industrial digital technologies (IDTs) in UK manufacturing firms. The findings outlined in the report and toolkit provide insights on the interventions that facilitate IDT adoption to enhance the performance of SME manufacturers exporting to international markets.

The project collected primary data from focus groups, interviews and a survey of 303 UK manufacturing SMEs currently exporting products. The outcomes from this primary research were used to develop an IDT adoption toolkit and decision-making model. This toolkit allows UK SME manufacturers to benchmark their level of IDT adoption against the industry standard, to identify which specific IDTs will have the greatest impact on improving their business performance across many indicators, and additionally can direct users to the digital solutions most relevant to their needs, thereby simplifying the process of IDT adoption.

Dr Hanh Pham, Dr Richard Hodgett and Prof Chee Yew Wong (University of Leeds). This work was supported by the UKRI Made Smarter Innovation Challenge and the Economic and Social Research Council via InterAct [Grant Reference ES/W007231/1].

For further discussions or to propose potential applications/collaborations, please contact Hanh Pham.